FAQs

1. What products does Orvilon offer?

At Orvilon, we specialize in support products designed to improve mobility. Our products include back braces, knee supports, posture correctors, and other mobility aids for seniors and individuals recovering from injuries.

2. Who are your products for?

Our products are ideal for:

  • Seniors needing daily mobility support
  • Individuals recovering from injuries
  • People suffering from chronic pain (back, knee, neck, shoulders)
  • Anyone looking to improve posture and reduce strain

3. Are your products medically approved?

Our products are designed based on ergonomic and biomechanical principles. While they are not classified as medical devices unless stated otherwise, they are widely used to support recovery and pain relief. We recommend consulting your healthcare provider for specific medical conditions.

4. How do I choose the right size?

Each product includes a detailed size chart on its product page.
We recommend measuring carefully and choosing the size that best matches your measurements.

If you're unsure, contact us at support@orvilon.com and we’ll help you choose the right fit.

5. How long does shipping take?

  • Processing time: 1–3 business days
  • Shipping time (US): 5–10 business days
  • International shipping: 7–15 business days

You will receive a tracking number once your order is shipped.

6. Can I track my order?

Absolutely. Once your order ships, you will receive a tracking link via email.
You can also track your order directly on our website using the Track Order page.

7. What is your return policy?

We offer a 30-day money-back guarantee.

If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order.

8. How can I contact customer support?

You can reach us anytime:

We typically respond within 24 hours.

9. Do you offer bulk or wholesale orders?

Yes, we do! Please contact us at support@orvilon.com for wholesale inquiries and special pricing.