Return Policy

Return & Refund Policy

Last updated: [04/22/2026]

At Orvilon, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or receipt)

3. Non-Returnable Items

We do not accept returns for:

  • Used or worn products
  • Items damaged due to misuse
  • Personal hygiene items (if applicable)
  • Final sale or clearance items

4. How to Start a Return

To initiate a return, please contact us:

Please include:

  • Your order number
  • Reason for return
  • Photos (if the item is defective or damaged)

Our support team will guide you through the return process.

5. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping service

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery
  • Provide photos or videos as proof

We will offer a replacement or full refund at no additional cost.

7. Refund Process

Once we receive and inspect your return:

  • We will notify you of approval or rejection
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company (processing time may vary)
  • Contact your bank

If you still need help, email us at support@orvilon.com.

9. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us for assistance.

10. Order Cancellation

  • Orders can be canceled within 12 hours of purchase
  • After this period, orders may already be processed or shipped